We aim to ship all products within 3 business days. Please allow up to 7 business days for delivery.
BlueAnt Wireless prides itself on maintaining a world class locally based Helpdesk and Warranty return procedure.
We are committed to a 7 business day turn around time for product returns where possible.
There are two options for booking warranty returns, using our 1) Internet Service Centre or 2) Customer Service Centre on the telephone.
Our customer help desk is there to help customers experiencing Bluetooth connection or product usage problems. Our staff are ready and waiting to assist end-users so that the user can quickly get back to communicating.
Most faults are rectified with a short phone call.
If you are experiencing problems with your BlueAnt device, call the BlueAnt Customer Service Centre on 1300 669 049 (AUS) or 0800 443 122 (NZ) to request a Return Merchandise Authorisation (RMA)
Step-by-Step Returns Process
Customer reads Manuals and FAQ contained in the product. Customer visits the BlueAnt website for updated info and device specific instructions.
Customer calls BlueAnt Customer Service Team who clarifies whether the problem is a Hardware or Connection issue.
For Hardware faults the customer will be issued an RMA form. Form is faxed or emailed to customer. For Connection issues the customer will be guided through the connection process by the BlueAnt Team. In most cases the problem will be resolved in a few minutes on the phone.
Customer returns suspect part to BlueAnt with RMA form, Proof of Purchase and details of the fault.
Faulty Parts are replaced. Non-Faulty Parts are returned to customer.